Support Engineer
Company Description
CMS IT SERVICES
Job Description
- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
- Providing first level support on Desktops, Peripherals, and Office automation products.
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
- Following-up with end users, if necessary, for closure of pending tickets
- Willing to work for 24*7 shifts
Additional Information
All your information will be kept confidential according to EEO guidelines.