Junior IT Specialist
Your tasks
Retail & Branch Technical Support Provide end-user support for branch staff, store managers, and HQ employees via helpdesk, remote tools, or site visits.
Troubleshoot and resolve Point of Sale (POS) hardware and software issues (Touchscreens, Receipt Printers, Barcode Scanners, Cash Drawers).
Ensure store network reliability (Routers, Switches, Wi-Fi, 4G Backups) to avoid any checkout downtime.
Hardware & Software Maintenance Install, configure, and maintain laptops, desktops, POS terminals, and label printers.
Assist in deploying and updating Retail ERP / POS software applications.
Track and maintain IT asset inventory across all retail branches (hardware, licenses, peripherals).
User Management & Basic Security Set up user credentials and access rights for store employees (Active Directory, Office 365, or Google Workspace).
Apply data backups, antivirus software updates, and ensure compliance with company IT security policies.
Requirements
Requirements & Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
Experience: 1–2 years of experience in IT support, preferably within the Retail, F&B, or FMCG sectors.
Technical Skills Familiarity with POS systems and retail hardware peripherals (scanners, thermal printers, scale systems).
Good knowledge of Windows Operating Systems and networking basics (TCP/IP, Routers, Switches, VPNs).
Basic experience with Active Directory or Office 365 / Google Workspace administration.
Hands-on hardware troubleshooting skills.
Soft Skills Strong problem-solving abilities and high responsiveness during operational hours.
Flexibility to manage store support queries during peak retail hours/weekends if needed.
Excellent communication skills and patience when assisting non-technical store employees.
Requirements & Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
Experience: 1–2 years of experience in IT support, preferably within the Retail, F&B, or FMCG sectors.
Technical Skills Familiarity with POS systems and retail hardware peripherals (scanners, thermal printers, scale systems).
Good knowledge of Windows Operating Systems and networking basics (TCP/IP, Routers, Switches, VPNs).
Basic experience with Active Directory or Office 365 / Google Workspace administration.
Hands-on hardware troubleshooting skills.
Other
Job Title: Junior IT Support Specialist – Retail Operations