Agile Delivery Analyst

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

We are seeking a n Agile Delivery Analyst to support our IT Solutions D elivery teams across Corporate Systems including CRM (Salesforce), Billing, Integrations, and ERP (D365) platforms. This role is focused on enabling team execution by supporting backlog management, sprint coordination, and day-to-day agile operations. Working closely with Business Analysts, technical teams, and leadership, this individual will help ensure work is clearly defined, properly prioritized, and moving efficiently through the delivery lifecycle.

This is a highly execution-driven role suited for someone early in their career who is eager to learn agile delivery, enterprise systems, and quote-to-cash processes.

Essential Job Functions:

Create, update, and maintain Jira tickets based on input from Business Analysts and stakeholders

Ensure tickets include clear descriptions, acceptance criteria, dependencies, and proper prioritization

Monitor and manage incoming request queues to ensure timely triage and assignment

Support backlog grooming activities to ensure work is “ready” for development

Assist in sprint planning, ensuring tickets are well-defined and appropriately scoped

Track sprint progress, identify risks or blockers, and escalate when needed

Help ensure teams are aligned on priorities and delivery commitments

Support coordination across multiple delivery teams (Billing, CRM, ERP)

Facilitate or support daily stand-ups, backlog refinement, sprint reviews, and retrospectives

Capture key notes, action items, and follow-ups from team ceremonies

Help remove blockers by coordinating across teams and stakeholders

Partner with BAs and technical leads to maintain delivery momentum

Monitor work queues and ensure timely movement of tasks across statuses

Maintain documentation, updates, and system inputs (Jira, Confluence, etc.)

Track testing progress and assist with coordination of UAT activities

Support reporting on team progress, backlog health, and delivery metrics

Support Business Analysts in preparing for stakeholder meetings and demos

Provide visibility into delivery progress, risks, and blockers

Assist team leads in coordinating work across initiatives

Ensure cross-team alignment in an integrated, multi-system environment

Required Skills:

3-5 years of experience in a project coordination, analyst, or delivery support role

Basic understanding of Agile/Scrum principles

Experience working with tools such as Jira or similar ticketing systems

Strong organizational and communication skills

Ability to manage multiple tasks and maintain attention to detail

Preferred Skills:

Exposure to Salesforce, ERP (D365), and other corporate finance and CRM systems

Familiarity with backlog management or requirements documentation

Experience supporting agile teams or participating in ceremonies

Interest in revenue systems, quote-to-cash, or enterprise system delivery

Education and Experience:

3-5 years of experience

Preferred: Agile and/or scrum master Certification

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.