1st / 2nd Line Support Analyst - Endpoint Management

1st / 2nd Line Endpoint Management Support Analyst - Chiswick - 5 days a week onsite

We're looking for a 1st / 2nd Line Endpoint Management Support Analyst to join an established IT team, providing hands-on support across a 400-500+ endpoint environment.

This is an EUC-only role, focused on laptops and desktops rather than servers. You'll be supporting day-to-day endpoint management, with a particular focus on patching, vulnerability investigation and fault finding.

Key responsibilities include:

• Supporting Windows laptops and desktops across the business
• Assisting with patch management and deployment
• Investigating why devices are reporting as vulnerable or non-compliant
• Troubleshooting failed patches and installations
• Identifying and resolving endpoint faults and configuration issues
• Escalating more complex issues where appropriate
• Helping maintain a secure and reliable EUC environment

You'll need previous 1st/2nd line EUC support experience, ideally within an organisation managing 400-500+ endpoints. Exposure to patch management and endpoint vulnerability remediation is important, while ITIL knowledge would be beneficial but isn't essential.

Location: Near Chiswick Business Park - 5 days per week onsite.

Interested? Apply with your latest CV to discuss the role and contract in more detail.