Operational Representative/Operation Supervisor

Requirements:

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Hospitality, Tourism, Business Administration, or a related field.
• Minimum 2–3 years of experience as an Operations Supervisor or Leader in villa management, luxury hospitality, or property management.
• Strong knowledge of daily villa operations, housekeeping standards, and property readiness/inspection protocols.
• Proven ability to manage and follow up on building maintenance, including working closely with MEP (Mechanical, Electrical, Plumbing) supervisors and external contractors/vendors.
• Excellent problem-solving skills to resolve day-to-day operational issues efficiently and ensure strict SOP implementation and compliance.
• Exceptional communication and guest-handling skills to address guest and owner on-site requests, complaints, and decision-making within company standards.
• Strong leadership abilities with a track record of monitoring team performance and coordinating cross-functional operational teams.

Key Responsibility:

• Daily operations coordination
• Villa readiness & inspections
• Maintenance coordination
• MEP SPV follow-up
• Other operational team coordination
• Contractor / vendor coordination
• Operational issue resolution
• SOP implementation & compliance
• Operational performance monitoring
• Guest / owner on-site operational matters (requests, complaints, decisions within standard)

Skills: Teamwork, Resource Allocation, Performance Management, Process Improvement, Operations Management, Project Management, Operational Strategy, Data Analysis, Business Process Optimization, Key Performance Indicators (KPI)