IT Operations Specialist

About the role:

We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.

Responsibilities:

Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed

Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time

Manage company software, subscriptions, licenses, and user accounts

Maintain accurate access records and regularly review permissions

Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues

Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews

Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements

Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions

Document key IT processes and procedures

Track IT requests and ensure issues are followed up and resolved in a timely manner

Identify IT or security risks and escalate them when needed

Support basic system integrations and automation

Maintain visibility over access, licenses, IT issues, and key security risks

Requirements:

2–4 years of experience in IT support, IT operations, systems administration, or a similar role

Experience working with Google Workspace and/or Microsoft 365

Experience managing user access, SaaS applications, software licenses, and company devices

Good understanding of basic IT security principles, including MFA, access controls, and permissions

Experience supporting both technical and non-technical employees

Fluency in English and Russian required

Must be based in and able to work from our Dubai office

Reliable, detail-oriented, proactive, and organized, with strong problem-solving skills