Front Desk Assistant
Rest & Recharge While Traveling
Are you passionate about providing outstanding customer service and helping travelers feel comfortable during their journey? Do you enjoy working in a fast-paced, international airport environment?
JUST click “Apply Now” to join our team at BE RELAX!
BE RELAX is a global wellness company located within airports around the world. We are a Paris-born company focused on enhancing the travel experience through wellness, relaxation, and exceptional customer service.
For more information about Be Relax, visit http://www.berelax.com/
We are excited to be opening our new Be Relax Suites at Detroit Metropolitan Wayne County Airport (DTW). We are seeking highly motivated and customer-focused Front Desk Assistants to join our opening team.
Your focus will be to provide an excellent guest experience by welcoming travelers, assisting with sleep suite reservations, processing check-ins and check-outs, and ensuring guests have a comfortable, relaxing stay.
If you have a P.A.S.S.I.O.N. for hospitality and outstanding Customer Service, we would love to hear from you!
Key Responsibilities:
- Greet travelers and provide an excellent customer experience
- Assist guests with sleep suite reservations, check-in, and check-out
- Explain suite options, rates, availability, services, and policies
- Efficiently process customer transactions and payments
- Manage reservations and monitor suite availability
- Answer guest questions and assist throughout their stay
- Coordinate suite turnover and ensure suites are prepared for incoming guests
- Restock linens, amenities, and other guest supplies as needed
- Maintain a safe, clean, welcoming, and well-organized environment
- Respond professionally to guest concerns and escalate issues when appropriate
- Follow all Be Relax and DTW airport safety and security procedures
- Be willing to perform additional duties as required
Requirements:
- Passion for hospitality, travel, wellness, and customer service
- Previous customer service, hospitality, hotel, front desk, airport lounge, or retail experience preferred
- Enthusiasm for engaging with guests and providing exceptional service
- Strong attention to detail and problem-solving skills
- Ability to multitask in a fast-paced airport environment
- Comfortable learning reservation, point-of-sale, and other computer systems
- Dependable, punctual, and professional
- Ability to work independently and as part of a team
- Ability to successfully meet applicable DTW airport badging and security requirements
- Ability to work a flexible schedule including days, evenings, overnights, weekends, and holidays
Benefits
- Competitive Hourly Pay, Commission, and Tips
- Paid Vacation and Sick Time
- Medical, Vision, and Dental Insurance
- 401(k) Program
- Employee discounts on Be Relax services and retail products
Pay:$17 per hour*
Opening Soon – Join Our Founding Team!