After-Sales Engineer

Responsibilities: Diagnose hardware, software, or system faults both remotely and on-site. Plan and execute preventive maintenance, equipment calibrations, and system upgrades. Educate clients on proper product usage, safety protocols, and standard operating procedures to prevent misuse. Oversee the repair, return, or replacement of defective parts within company warranty policies. Prepare detailed service logs, track spare parts inventory, and compile maintenance reports. Relay customer feedback and recurring product issues to the research, development, or manufacturing teams for product improvement.

Requirements: A Bachelor’s degree in a relevant engineering discipline (Renewable Energy). Deep understanding of the specific product lines, machinery, or technical systems involved.   Strong problem-solving abilities and exceptional communication skills to translate complex technical jargon for non-technical users. A high degree of patience, empathy, and professionalism in resolving complaints and ensuring client success. Willingness to travel frequently for on-site client visits or participate in emergency breakdown rotations when required