Front Desk Receptionist
WE ARE HIRING!Front Desk & Client Experience Officer/Receptionist
Recruiting Organisation: ARX CONSULT
Client Organisation: Beauty in Bits Aesthetics
Industry: Beauty & Aesthetics
Location: Osu, Accra, Ghana
Employment Type: Full-time
Application Deadline: November 15, 2025
About Beauty in Bits Aesthetics
Beauty in Bits Aesthetics is a beauty and aesthetics clinic committed to providing professional beauty and aesthetic services in a welcoming, comfortable and client-focused environment.
The clinic places emphasis on quality service delivery, client satisfaction and creating a positive and healthy experience for everyone who walks through its doors.
About the Role
ARX CONSULT, on behalf of Beauty in Bits Aesthetics, is seeking a courteous, articulate, organised and service-oriented individual to join the team as a Front Desk & Client Experience Officer/Receptionist.
The successful candidate will serve as the first point of contact for clients and visitors, helping to create a welcoming, professional and seamless front-office experience.
We are looking for an individual with excellent interpersonal skills, good computer literacy, strong administrative abilities and a genuine passion for hospitality and customer service.
Key Responsibilities
1. Front Desk & Hospitality
- Welcome and attend to clients and visitors in a warm, courteous and professional manner.
- Ensure clients feel comfortable and well attended to upon arrival.
- Attend to walk-in clients and direct them appropriately.
- Answer incoming telephone calls and respond to general enquiries.
- Maintain a welcoming, clean and organised reception environment.
2. Client Relations & Customer Service
- Provide clients with general information about the clinic's services, treatments and approved pricing.
- Respond to client enquiries professionally and promptly.
- Demonstrate excellent telephone and in-person communication etiquette.
- Handle client concerns and complaints tactfully, escalating matters where necessary.
- Support client satisfaction and maintain positive client relationships.
- Collect client feedback where required.
3. Administrative & Computer Operations
- Maintain accurate client records and administrative documentation.
- Handle emails, correspondence and general office documentation.
- Perform data entry and basic record keeping.
- Prepare basic administrative reports when required.
- Utilise Microsoft Office applications, particularly Word and Excel.
- Assist with maintaining organised physical and electronic filing systems.
4. Payment & Reception Administration
- Support the recording of client payments and issuance of receipts.
- Assist with basic cash, Mobile Money and POS transaction documentation.
- Maintain accurate records of daily reception transactions.
- Refer payment discrepancies to the appropriate supervisor.
5. General Operational Support
- Coordinate with aestheticians, specialists and other members of the clinic team to ensure a positive client experience.
- Monitor and communicate reception supply requirements.
- Uphold professional standards, workplace discipline and client confidentiality.
- Provide general administrative and front-office support as required.
Qualifications & Requirements
Applicants should possess:
- A minimum of an SHS certificate. A diploma or degree in Hospitality Management, Business Administration, Office Management or a related discipline is an advantage.
- Previous experience in reception, hospitality, customer service or administrative support.
- Good computer literacy and proficiency in Microsoft Word, Excel and email.
- Excellent verbal and written communication skills.
- Strong interpersonal and organisational abilities.
- Professional telephone etiquette and client-handling skills.
- Good attention to detail and the ability to multitask.
- A courteous, hospitable, approachable and professional disposition.
- The ability to work independently and collaboratively within a team.
- A strong sense of responsibility, discretion and confidentiality.
Additional Advantages
- Previous experience in a beauty clinic, aesthetic centre, spa, salon or healthcare facility.
- Familiarity with Mobile Money and POS transactions.
- Knowledge of WhatsApp Business and basic digital communication tools.
- Basic proficiency in Canva and other productivity applications.
How to Apply
Interested and qualified applicants should submit the following:
- An updated Curriculum Vitae (CV).
- A brief cover letter outlining their suitability for the position.
- Their current location and earliest possible availability.
Applications should be submitted to arxglobal.consult@gmail.com, with the subject line:
APPLICATION – FRONT DESK & CLIENT EXPERIENCE OFFICER
Application Deadline: November 15, 2026
Recruitment is being coordinated by ARX CONSULT on behalf of Beauty in Bits Aesthetics.
NB: Only shortlisted applicants will be contacted.
We look forward to receiving applications from suitably qualified and motivated individuals.
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