Operations Executive

Job Summary

We are hiring an Operations Assistant to keep our online store running smoothly day to day. You will handle incoming stock, order fulfilment, and customer enquiries.

Responsibilities

• Receive and inspect incoming shipments to ensure accuracy and quality before tagging and stocking new items
• Update inventory records on Shopify to maintain accurate stock levels
• Pick, pack, and prepare online orders from multiple sales channels including TikTok Shop and Shopify for courier delivery
• Weigh products and record measurements to configure Shopify shipping settings accurately
• Respond to customer enquiries via TikTok chat, Instagram DMs, and email using provided templates and policies
• Process returns and exchanges following established refund and exchange policies
• Identify and report stock discrepancies, order issues, and recurring customer questions to the team for resolution
• Assist the team with various ad hoc operational tasks as needed

Required competencies and certifications

• Experience in e-commerce, retail, logistics, administration, or customer service (diploma holders and fresh graduates with relevant internships are welcome)
• Clear and polite written English communication for customer interactions
• Attention to detail to ensure accurate stock counts and order verification
• Physical ability to lift and pack cartons safely

Preferred competencies and qualifications

• Experience using Shopify or TikTok Shop platforms is a plus but not required