ICT Officer

Overall Responsibility:

• Facilitate the optimal performance of IT infrastructure and enterprise systems, protect corporate data, and support commercial, billing, and field operations to guarantee reliable service delivery.

Key Job Responsibilities

• Maintain and support utility-specific software, such as billing systems, CRM, and ERP databases.
• Troubleshoot hardware, software, and network issues for staff. • Formulate and manage IT security policies (firewalls, antivirus), and conduct regular data and application backups.

• Investigate and analyze system requirements and recommend the best way forward
• Train end-users on existing and new technologies introduced to the company.

• Provide administrative and technical support to users and ensure proper usage and security, including assisting in the actual production of the reports
• Ensure proper maintenance of both computer hardware and software, and ensure that an up-to-date record of computer hardware is maintained

• Ensure adequate system integrity and security, including physical safety and security of the computer hardware
• Ensure that up-to-date systems documentation, operations, and manuals are maintained.

• Updating and upgrading the Company website.
• Ensure that there are suitable control levels of consumables (stationery, printer ribbons, toners, etc

• Keep abreast with changes in technology and advise management on upgrades or purchase of new technology, as appropriate.
• Supervise, train, appraise, and motivate staff in the computer section

Minimum Qualifications and Job Requirements:

• B.Sc. – Information Technology/Computer Science from a recognized university
• Professional qualification, such as CCNA, will be an added advantage

• 3+ years of relevant hands-on IT support experience, with some roles requiring supervisory experience.

Terms of Employment: The positions will be offered on a one-year renewable contract based on satisfactory performance.