Senior Consultant, IP Services CX Japan

Responsibilities/Objectives

You’ll Love This Job if You Like To…

• Provide best-in-class support for patent and trademark clients
• Support the sales team during the latter stages of the process to educate

clients on the services

• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client

requirements in a timely manner

• Proactively communicate and collaborate with external and internal clients

to keep portfolio records current, accurate and valid

• Establish and maintain close working relationship with colleagues and teams

across all territories to support a ‘one firm’ service delivery

• Take a commercial approach to develop client relationships
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services

division

• Author and update process documentation
• Engage in continuous process improvements and change management

across the business

Requirements (Must Have)

• Fluent in Japanese
• Business-level English

• Bachelor’s Degree or related experience
• Experience in the IP industry or solid understanding of intellectual property

(moved from Nice to Have to Must Have)

• Client-facing skills and experience
• Ability to resolve diverse scope of problems
• Demonstrates sound judgement in identifying and implementing effective

solutions

• Proven ability to manage escalations and resolving complex issues to

maintain client satisfaction

• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship management skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files

• Excellent communication skills and the ability to interact professionally with

a diverse group of executives, managers, subject matter experts, and

administrative professionals

• Mentor team members and support resolving issues
• Excellent reading comprehension in Japanese and English

• Maintain high level of confidentiality and professionalism
• Self-driven and capable of working effectively in a dynamic, fast-paced

environment

• Ability to work independently with strong organizational and time

management skills

• Team player
• Work international business hours
• Those who reside in Japan and are eligible to work in Japan

(Nice to Have)

• Team management experience
• Paralegal skills
• Language skills: French

Benefits

• SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
• HOLIDAYS: Weekends, National holidays and New Year holidays
• OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday