Customer Service

Job Responsibilities:

• Respond to customer inquiries and messages via the Alfagift application.
• Escalate unresolved customer complaints or inquiries to the appropriate internal teams to ensure prompt resolution.
• Follow up with customers to confirm the resolution of their previously submitted complaints or inquiries.
• Conduct customer satisfaction surveys via outbound phone calls.
• Support the Alfagift Customer Service team during high-volume periods by handling customer calls, responding to emails, or assisting with escalations to relevant teams.

Requirements: Min. 1 year of Customer Service experience. High School diploma (SMA/SMK) up to Bachelor's Degree (S1). Preferred majors: Communication, Business, or Management. Fast learner, detail-oriented, and efficient. Excellent communication skills, patient, and empathetic. Willing to work flexible shifts (morning/afternoon). Available on weekends (with a substitute weekday off).

Skills: Customer Relationship Management, Call Center, Customer Support, Communication Skills, Help Desk, Customer Service, Problem Solving, Outbound Call