Head of Operations

Strategic & Operational Leadership

• Drive operational efficiency, service excellence, profitability, and scalability across the Group’s clinical operations.
• Translate the Company’s strategic direction and Chief Operating Officer’s (COO) priorities into actionable operational plans and initiatives.
• Provide leadership and oversight across the day surgery centres, specialist centres and other assigned clinical operations.

Financial & Cost Control

• Plan, manage, and optimize operational and capital expenditure (OPEX/CAPEX) budgets.
• Establish and monitor operational KPIs, billing reconciliation and cost performance to drive operational efficiency.
• Conduct periodic reviews of clinical operations and KPIs and provide recommendations to Management.

Manpower & Resource Optimization

• Oversee manpower planning, staff deployment and resource utilisation across the clinical operations.
• Lead and develop the Operations team and frontline operational staff.
• Work closely with HR and relevant stakeholders on manpower requirements, workforce productivity and capability development.
• Ensure clinic infrastructure, equipment and operational resources are appropriately maintained and fit for purpose.

Regulatory Compliance & Quality Standards

• Maintain strict compliance and abreast up-to-date to Ministry of Health (MOH) standards, healthcare regulations, and corporate Standard Operating Procedures (SOPs).
• Ensure compliance with financial controls, billing policies and applicable data protection and information security requirements.

Service Excellence &Continuous Improvement

• Drive continuous improvement initiatives to enhance operational efficiency, patient experience and service quality.
• Review operational workflows and implement process improvements across the clinical centres.
• Act as an escalation point for significant operational and service-related issues

Qualifications

• Bachelor’s degree in Healthcare Management, Business Administration, or a related field.
• At least 8 years of relevant operational experience, with at least 5 years in a managerial or leadership capacity, preferably within healthcare or another highly regulated environment.
• Strong competencies in budgeting, stakeholder communication, manpower planning, and regulatory compliance.