Service Center

General Responsibilities:

• The Service Centre Staff is responsible to support & assure that their operations run efficiently
• Represent Alas Harum Bali in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, both internal and external in line with company values.
• Implement company policies and procedures that support the objectives of the company

Job Specific Responsibilities:

• Welcoming guests. Accommodates special requests whenever possible.
• Handling VIP/special guests and communicates all information to other related department.
• To provide clear information for guest whenever question raised.
• Knows product knowledge completely about Alas Harum and Cretya Ubud.
• Presents options and alternatives to guests and help in making choices.
• Uses suggestive selling techniques to sell Alas Harum & Cretya Ubud options and to promote other services of the Alas Harum as well as Alas Harum Bali.
• Communicate handover after shift.
• Aware of daily activities and available promotions each day.
• Doing an Daily & Monthly Inventory GSA asset.
• Attends department training / briefing sessions.
• Reports and documented unusual occurrences or requests to the Leader.
• Knows all safety and emergency procedures and aware of accident prevention policies.
• Maintains the cleanliness and neatness of the area.