Control Room Operator

Responsibilities:

Documenting and reporting client complaints and equipment status (fail to report, etc) to the customer service team and technical team.

Attend to verified emergency signals and dispatch relevant first responders (police, fire department, and ambulance) to such locations.

Monitoring security patrol activities through use of tracking system and radio communication (every hour) in all zones

Assist customer service staff in retrieving clients’ details from the monitoring computer.

Confirming and documenting Zulus attendance in all the zones. (where applicable)

Enrolling of new subscribers and suspending default subscribers in conjunction with the Customer Service Department and the Technical Department

Monitoring of power source (inverter/PHCN/generator) changeover.

Writing daily reports to the operations department.

Logging daily activities of the control room.

Acting as an intermediary between management and clients on emergency response issues.

Send clients’ complaints to the Customer Service Team/management and follow up to ensure they have been resolved

Any other duties that may be assigned.

Requirements:

Minimum of a Diploma (OND) in any field from a reputable tertiary institution

Minimum of 3 years’ experience as a control room operator or call center agent with proof of employment

Be able to read and write clear English language

Must have excellent knowledge of computer use with Microsoft packages

Candidate shall work 12-hours and 24-hour shift duties.

Males and females can apply The candidate must live within the Oworonshoki, Gbagada, Victoria Island, Ikoyi, Lekki, Ajah axis.

Location: Lagos

Remuneration: NGN 180,000.00 Monthly