Product Manager (Customer Experience)
Nõutav:E-Commerce
Qualifications
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
- 5+ years experience in Product Management, OTA, travel tech, or digital platform
- Strong understanding of customer journey, UX, and platform experience
- Strong analytical and problem-solving skills
- Experience working cross-functionally with Engineering and business teams
- Fluent in English
- Experience in OTA, e-commerce, or travel platform
- Experience with personalization, recommendation systems, or customer lifecycle management
- Other language proficiency is a plus
Job Description
- Own end-to-end customer journey across Flights, Hotels, and Multiproduct verticals
- Identify and resolve customer pain points across search, booking, and post-booking experience
- Improve usability, conversion rate, and customer satisfaction
- Define and execute CX product roadmap aligned with business and customer needs
- Improve booking flow, account experience, and platform usability
- Drive personalization and customer-centric platform improvements
- Analyze customer behavior, platform performance, and conversion metrics
- Identify opportunities to improve engagement, retention, and experience
- Use data-driven insights to prioritize product improvements
Skills: Team Management, IT Project Management, Project Implementation, Project Management, Project Planning, Jira, Business English