AGO Office: Software Quality & Testing Engineer

For our client, an international leader in high-tech machine building and coating technology, we are looking for a Software Quality & Testing Engineer with a strong affinity for customer support. In this pivotal role, you will bridge the gap between software development and real-world application, ensuring the stability and reliability of a complex industrial software platform while actively scaling our support activities.

Software Support & Troubleshooting

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Analyze, reproduce, and resolve incidents across test, staging, and production environments to minimize implementation risks for our clients

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Investigate logs, error messages, and system behavior to identify root causes

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Distinguish between software bugs, configuration issues, data discrepancies, and user inquiries

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Maintain a prioritized list of improvement opportunities to focus the team on high-impact fixes

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Communicate clearly with clients regarding status updates, explanations, and practical workarounds

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Take full ownership of issues from the initial report through to resolution and validation

Quality Improvement, Testing & QA Tooling

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Translate recurring or critical support cases into robust test cases and regression scenarios

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Validate bug fixes and perform targeted regression and smoke tests

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Contribute to automated tests for C#/.NET backend services and Angular frontend applications

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Utilize various testing approaches, including unit, integration, end-to-end, and contract testing

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Work with UI and E2E frameworks such as Cypress, Playwright, or Selenium

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Support non-functional testing, including performance and reliability checks

Collaboration & Continuous Improvement

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Act as a "reality check" from the customer's perspective in engineering and quality discussions

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Contribute to improvements in logging, diagnostics, and overall product usability

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Maintain and improve support processes, guidelines, and documentation for known issues

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Participate in international deployments and commissioning projects (approximately 15% travel)

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Participate in a standby rotation (1 week out of 3) for urgent out-of-hours support

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Several years of experience in software testing, quality engineering, or software development

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Strong knowledge of C#/.NET (backend) and experience with modern web applications (Angular is a plus)

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Familiarity with test automation, CI/CD pipelines, and container environments (e.g., Kubernetes)

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Strong analytical mindset with the ability to translate complex customer problems into testable scenarios

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A clear communicator who is quality-driven, pragmatic, and comfortable in client-facing roles

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Willingness to participate in a 1-in-3 standby rotation for urgent support

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Readiness to travel internationally (approx. 15% of the time) for on-site commissioning