Outlet Manager

Company description

Why work for Banyan Tree Doha?

Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.

Job description

We invite you to join the world of luxury hospitality at Raffles The Palm as our new Outlet Manager - Pan Asian. Reporting to the Assistant Director of Food & Beverage / Director of Food & Beverage, you will be responsible for managing the overall operations of the outlet in accordance with established objectives, ensuring the highest standards of professional management and administration, while fostering effective, fair, and equitable personnel development.

Key roles & responsibilities

Motivate, discipline, direct and supervise the work of all employees in the outlet

Develop and maintain training programs to ensure a high degree of staff professionalism

Manage day-to-day operations of the outlet

Handle complaints and make effective service recovery

Ensure standards are being followed in accordance with F&B policies and procedures

Ensure all employees have full product knowledge

Regularly inspect food & beverage quality

Follow established and proper accounting procedures

Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly

Conduct daily roll plays and ensure employees adhere to grooming standards

Develop maintenance schedules

Liaise with stewarding on inventory and breakage control

Maintain daily log book maintaining clear and concise information on the operations

Establish guest database with preference records of regular guests

Schedule employees to maintain hotel’s service standards within budgeted labour costs

Assign responsibilities to subordinates and conduct regular performance checks

Implement weekly cleaning schedules for operating equipment

Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with hygiene manager, housekeeping and engineering department

Control stock of all equipment in the outlet

Constantly monitor staff's appearance, attitude and degree of professionalism

Additional information

Attention to detail

Reliability and strong work ethic

Ability to follow instructions and take initiative

Creativity and passion for food