Executive Office And Quality Manager

Company description

Raffles Hotels & Resorts

The birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the application process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Executive Office and Quality Manager.

The Executive Office & Quality Manager provides high-level executive support to the Managing Director while leading the coordination, implementation, and continuous improvement of the hotel’s quality management and sustainability agenda across Raffles & Fairmont Doha.

Acting as a key partner to the Managing Director and a central point of coordination across the Executive Office, the role ensures effective follow-up on strategic priorities, executive initiatives, and cross-functional actions, while maintaining the highest standards of professionalism, confidentiality, organization, and operational discipline.

Key responsibilities:

Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actions

Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partners

Coordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the business

Prepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communications

Maintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel information

Support the Managing Director in maintaining effective governance, communication, and coordination across Raffles & Fairmont Doha

Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements

Establish and maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operations

Drive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysis

Monitor guest feedback, quality indicators, audit results, and operational performance

Qualifications

What will you bring to this role?

Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related field

Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership role

Previous experience supporting a General Manager, Managing Director, Hotel Manager, or senior executive in a high-profile hospitality environment

Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellence

Demonstrated experience in developing, implementing, and maintaining quality management systems, standards, and continuous improvement initiatives

Practical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industry

Experience coordinating internal, brand, corporate, or external audits and managing corrective action plans

Strong project management, organizational, analytical, and reporting skills with the ability to manage multiple priorities and deadlines

Excellent written and verbal communication skills, with the ability to interact confidently with senior executives and stakeholders

High level of professionalism, discretion, confidentiality, and sound judgment

Strong proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and Outlook

Fluency in English is essential; additional languages are an advantage

Strong leadership and influencing skills, with the ability to drive initiatives across multiple departments without direct reporting authority

Experience within a luxury or internationally branded hotel environment is highly desirable

Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported and recognized

Additional information

Employee benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.