CX Advisory Lead
Nõutav:SeniorLead
Company Overview
The client is located in Singapore, specializing in advisory services in MarTech and CX Improvement across Southeast Asia. They partner with technology organizations to drive business growth through talent acquisition, strategy, and delivery excellence.
Job Summary
The CX Advisory Lead will own and grow the Southeast Asia advisory business in MarTech and CX Improvement, combining business development, offering development, delivery oversight, and account management in a hands-on leadership role.
Responsibilities
- Own and achieve revenue targets for the Southeast Asia advisory practice
- Identify, pursue, and close new business opportunities in MarTech and CX Improvement
- Build and maintain a robust sales pipeline across existing and new client accounts
- Develop and enhance advisory offerings anchored in Adobe MarTech and/or Salesforce CRM platforms and CX Improvement for Digital and Contact Centre channels
- Monitor market trends, platform capabilities, and competitor positioning to keep offerings competitive and differentiated
- Oversee delivery of advisory engagements to ensure quality, timeliness, and client satisfaction
- Provide senior oversight and escalation support for multiple concurrent advisory projects
- Collaborate with delivery teams to ensure consulting recommendations are practical and aligned with platform capabilities
- Serve as the senior client relationship owner for key Southeast Asia accounts
- Identify opportunities for account growth and cross-selling across MarTech and CX Improvement services
- Build and maintain trusted advisor relationships with client stakeholders up to the C-suite level
Required competencies and certifications
- 10+ years of experience in CX/MarTech consulting or advisory with prior P&L or revenue ownership
- Strong working knowledge of Adobe MarTech (e.g., Adobe Experience Platform, AEM, Adobe Analytics) and/or Salesforce CRM ecosystems
- Proven track record of designing and delivering CX improvement programs across digital and contact centre channels
- Demonstrated business development skills with ability to shape opportunities and close deals
- Experience managing multi-disciplinary delivery teams and senior client relationships
- Based in Singapore with willingness to travel across Southeast Asia
- Ability to build and grow a practice area from the ground up with hands-on involvement while managing a personal utilization target
Other Information
Location: Singapore (regional coverage across Southeast Asia)