Manager

Company Description YooKatale is a mobile food market platform for selling, buying, and advertising food products and services across Uganda, Africa, serving both homes and commercial clients. Guided by the mission to make food accessible everywhere and the vision to connect people and communities to healthy food anywhere, the company focuses strongly on customer needs and satisfaction. YooKatale operates as a hybrid organization, integrating physical and digital technology solutions to address everyday societal challenges. Its culture emphasizes customer-centricity, respect, authenticity, curiosity, and perseverance, while fostering a work environment that values employees and maintains supportive relationships with stakeholders.

Role Description The Manager role at YooKatale is a full-time position based in Kampala with a hybrid work arrangement, allowing some work-from-home flexibility. The Manager will oversee daily operations of the mobile food market, coordinate teams, and ensure seamless service delivery to both household and commercial clients. Responsibilities include supervising staff, monitoring performance metrics, managing customer service standards, and aligning activities with the company’s mission and core values. The Manager will collaborate with cross-functional teams to improve processes, implement technology-driven solutions, and support marketing and outreach initiatives. The role also involves budget oversight, reporting on operational outcomes, and contributing to strategic decisions that enhance accessibility and quality of food services.

Qualifications

Operational management and team leadership skills, including experience supervising staff and coordinating cross-functional activities. Customer service, stakeholder management, and relationship-building skills to maintain a customer-centric and community-focused environment. Basic technology and digital platform skills, with the ability to work effectively in a hybrid physical-digital organization. Strong communication, problem-solving, and organizational skills, with attention to detail and the ability to prioritize multiple tasks. Experience in food services, retail, or marketplace platforms is an advantage, especially within emerging markets. Bachelor’s degree in Business Administration, Management, or a related field, or equivalent practical experience. Ability to work in Kampala with flexibility for hybrid work, and commitment to YooKatale’s values of respect, authenticity, curiosity, and perseverance.

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