Help Desk Support Officer , Mandai
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The Services required are set out as follows: Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices).
- Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.
- Install Configure and support Microsoft 365 software and Services. • Install, configure and support 3rd party software.
- Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.
- Submit ITSM tickets for all support tasks.