Customer Engagement Manager

ABOUT WISPR

Wispr Flow is making it as effortless to interact with your devices as talking to a close friend.

Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context-aware, personalized, and works anywhere you can type, on desktop or phone.

In 2026, in addition to dictation, we're focused on building native actions — an agentic framework that understands you, and works reliably.

We’re a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact.

We've grown our revenue +150% every quarter for the last 4 quarters, and have raised $81M from Tier 1 VC firms and other well-known angels.

WHAT YOU'LL DO

• Manage a Book of Business — own a book of Strategic and Enterprise accounts

• Run pilots — scope success criteria, drive engagement, and create a path to conversion

• Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly

• Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work

• Build customer relationships — earn trust with champions, admins, and business stakeholders

• Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities

• Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth

• Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals

WHAT MAKES YOU A GREAT FIT

• 2+ years of account management, customer success, or post-sales experience in B2B SaaS, ideally owning a small book of large, strategic accounts rather than a high-volume portfolio

• You have owned pilots, onboarding, or customer engagements for enterprise or strategic accounts

• You have worked in a fast-paced startup environment and are comfortable building structure while operating with ambiguity

• You are deeply customer-obsessed and adapt your approach based on each customer’s goals, workflows, and internal dynamics

• You know how to position a product across different departments and user groups, not just a single champion or persona

• You have strong product fluency and can turn customer conversations, usage signals, and best practices into clear adoption plans

• You bring energy, confidence, and presence in customer interactions

• You partner well with AEs on expansion, renewal, and procurement conversations

TRAITS THAT THRIVE AT WISPR

• High-agency, humble, intellectually curious — you don't hide behind process, but you know how to build it

• Obsessed with users and fluent in their workflows — you build context, not just pitch product

• Excellent communicator — written, verbal, and in the room. Customers trust you because you're clear, direct, and follow through

• Analytical and experiment-driven — you test, measure, refine, and move fast without losing depth

• Comfortable with ambiguity and energized by building the playbook from the ground up

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.