Shop Manager

Your tasks

You will lead shop operations by planning staff schedules, forecasting sales, managing assets, and resolving customer complaints to drive business performance and maintain high service standards.

• Plan and revise weekly and monthly staff schedules based on shop needs and sales forecasts to optimize workforce efficiency
• Forecast weekly shop sales to support operational planning and inventory management
• Conduct periodic shop audits and generate detailed reports to identify improvement areas and share findings with the team
• Address and resolve customer complaints, both written and in-person, to maintain customer satisfaction
• Manage shop assets by ensuring timely ordering and inventory checks to prevent stock shortages
• Plan and manage profit and loss, handle cash transactions, and collate daily sales and operational reports to maintain financial accuracy
• Collaborate with HQ to develop and implement marketing strategies that enhance shop sales performance
• Develop and oversee equipment maintenance schedules and coordinate necessary repairs to ensure operational continuity
• Coach, develop, and discipline staff to improve performance and maintain workplace standards
• Monitor daily staff attendance records to ensure compliance with schedules
• Review and address staff payroll concerns to ensure accurate compensation
• Conduct inquiries into internal shop disputes and complete disciplinary documentation to uphold workplace discipline

Requirements

Required competencies and certifications

• Minimum 5 years of relevant experience with at least 3 years in a managerial role
• Ability to work during F&B operation hours

Preferred competencies and qualifications

• Experience in both Service and Kitchen operations
• Strong leadership with analytical, communication, and interpersonal skills
• Independent, proactive, and able to work effectively in a fast-paced environment