AI Project Manager
📍 Client: lead international bank| B2B contract 🗣️ Recruitment: phone screen with our recruiter + 2 on-line meetings with hiring managers 🗺️ Hybrid work: 6 days per month from the office in Cracow
Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.
What's in it for you?
- Prestigious position at one of the world's largest banks
- Stable, long-term projects
- Hybrid work (6 days per month from the office in Cracow) and flexible working hours
- Working with modern IT technologies
- Growth and development opportunities with the possibility to move between projects
- Private healthcare and multisport card
- Referral program, free parking and company events
Daily tasks
- Own and manage the Group AI Platform Teams support channel, responding to and triaging user queries
- Act as primary point of contact for onboarding and migration requests
- Capture onboarding requirements: use cases, data needs, model type, environments, access and governance approvals
- Log, track, and chase bugs/issues across engineering and platform ops teams to closure
- Track onboarding and support requests end-to-end, including SLAs, blockers, and ETAs
- Provide regular status updates to stakeholders and users
- Maintain and improve onboarding artefacts such as FAQs, templates, playbooks and dashboards
- Identify recurring issues and propose process improvements
- Support user enablement through demos and how-to walkthroughs
Requirements
We’re hiring a Project Manager to provide day-to-day onboarding support and operational coordination for the Group AI Platform. This is a hands-on, user-facing role combining support operations, business analysis, and delivery coordination – acting as the control point for onboarding users and project issues, triaging requests, guiding teams through onboarding, and tracking issues to resolution.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
- Background primarily in the software/technology industry
- 5+ years’ experience as a Project Manager or Business Analyst delivering software products end-to-end, ideally in complex enterprise environments
- Strong support-operations mindset with ability to handle high-volume queries and ambiguity
- Solid business analysis and requirements-elicitation skills
- Experience owning requests from intake to closure, including RAID management
- Strong stakeholder management and communication skills, with ability to influence without formal authority
- Practical Agile experience (sprint ceremonies, backlog refinement, retrospectives)
- Strong JIRA and Confluence skills
- Experience defining and tracking operational KPIs and building stakeholder reporting
Must have: Waterfall, Agile, Jira, Confluence, Finance, AI, Business Analyst, Stakeholder management, Backlog refinement, Project management
Nice to have: Banking