Service Manager

We are currently supporting a housing association in Bedfordshire to recruit a Hostel Services Manager on a permanent basis. The postholder will have responsibility for oversight of the ongoing management of supported accommodation provided to all and to deliver the best possible outcomes for the customers. Contract: Permanent Hours: Monday to Friday (37 hours) with planned on call Salary: £40,000 - £42,500 Essential Car User Allowance paid in addition to mileage reimbursement Lead the delivery of supported accommodation services, ensuring safe, high-quality support and positive outcomes for customers Manage, mentor and develop Team Leaders, the Hostel Coordinator and specialist Support Coaches Drive service excellence through performance management, continuous improvement and operational efficiency Work with the Head of Homes and senior leadership team to deliver strategic and organisational objectives Oversee key operational performance, including voids, rent collection, arrears, tenancy sustainment and service KPIs Lead on safeguarding, risk management, complaints and compliance, ensuring services meet regulatory and organisational standards Maintain effective systems, records and audits to support strong tenancy management, financial control and service quality Develop partnerships with local authorities and external agencies, supporting service development, tenders and community engagement Manage service budgets, income and performance reporting, ensuring financial and operational targets are achieved Work closely with internal teams to ensure effective management of customer accounts, repairs, compliance and property performance Promote resident engagement, organisational values and adherence to all policies, procedures and health and safety requirements The successful candidate will have: Strong management experience within social care, housing, supported accommodation, or a related support service environment Proven experience of leading, motivating and developing high-performing teams to achieve positive outcomes Full UK Driving Licence and access to a vehicle

If this opportunity is of interest, please apply with your up-to-date CV. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.