Sales Executive

Key Responsibilities Identify, prospect, and develop new business opportunities within pharmaceutical, nutraceutical, cosmetics, and related sectors requiring third-party laboratory testing services. Manage and grow relationships with existing Ugene Lab customers, acting as their main point of contact for commercial and service-related matters. Prepare and issue accurate quotations, proposals, and Quality/Service Agreements in coordination with the Quality and Technical teams, ensuring alignment with customer specifications and regulatory requirements. Understand customer testing needs (e.g. test parameters, turnaround time, sample handling requirements) and liaise with the laboratory operations team to confirm feasibility and capacity before committing to customer timelines. Coordinate onboarding of new customers, including supporting the review and negotiation of Quality Agreements, NDAs, and related contractual documents with input from Quality and Legal/Compliance as needed. Track and manage the sales pipeline, prepare regular sales forecasts and reports, and monitor progress against individual and lab-level revenue targets. Handle customer inquiries, complaints, and service issues in the first instance, escalating and coordinating with Quality Assurance and Lab Operations for timely resolution. Monitor market trends, competitor activity, and regulatory developments relevant to food and TIC testing services to identify new opportunities and inform pricing/service strategy. Support participation in trade shows, industry events, and marketing initiatives to promote Ugene Lab's testing capabilities. Maintain accurate and up-to-date customer and opportunity records in the CRM system. Work collaboratively with CTI Group's broader international sales and business development network to identify cross-selling opportunities across the group's testing service portfolio. Conduct regular customer visits, technical-commercial presentations, and business reviews to strengthen customer relationships and identify & develop new opportunities. Coordinate responses to customer RFQs, tenders, and supplier qualification activities.

Qualifications, skill & competencies Diploma or Bachelor's degree in Life Sciences, Chemistry, Biotechnology, Business, or a related field. 3+ years of sales or business development experience. Proven track record of meeting or exceeding sales targets. Strong interpersonal and relationship-building skills, with the ability to engage confidently with technical and non-technical stakeholders. Good commercial acumen and consultative selling approach. Strong organizational skills with the ability to manage multiple customer accounts and priorities simultaneously. Self-motivated, results-driven, and comfortable working both independently and cross-functionally with Quality, Operations, and Lab Management teams. High attention to detail, particularly given the regulated nature of pharmaceutical testing services. Excellent verbal, written, and presentation skills.