SCO Quality & Integration

Toshiba Global Commerce Solutions is seeking a SCO Quality/Integration Services Specialist that will provide TGCS Staging Services for Point-of-Sale (POS) hardware and Original Equipment Manufacturer (OEM) products. It combines technical expertise with strategic planning to deliver configurable, cost-effective solutions that comply with product standards and customer requirements. The role involves preparing and submitting cost-effective staging quotes to service and sales teams, establishing and releasing unique part numbers and Bills of Materials (BOMs), reviewing customer-provided images and test documentation, defining routing processes, coordinating pilot builds with manufacturers, and customizing packaging to meet specific requirements.

RESPONSIBILITIES:

Prepare and submit staging for all quote requests. Analyze customer requirements and product specifications to develop accurate, cost-effective staging quotes, factoring in product structure, component complexity and estimated assembly times.

Create and release Engineering Changes (ECs) and Bills of Materials (BOMs) tailored to specific staging configurations and returned equipment. Ensure all documentation is complete, accurate, and aligned with production requirements. ECs are submitted to TGCS manufacturing for part setup and implementation.

Responsible for developing the staging process and creating customized customer routing documents. These documents include key components such as product specifications, sequential routing steps, work center assignments, detailed assembly and staging instructions, logic testing procedures, inspection criteria, and packaging design

Validate the Line Build In (LBI) process prior to the start of manufacturing to ensure the production line is properly staged and operational. Oversee pilot runs to confirm the accuracy of routing documentation. Ensure quality assurance protocols are met and hold responsibility for approving First Article Inspection (FAI) results.

Design and define packaging solutions, including detailed drawings, packaging matrices, pallet configurations, and specification documentation. Responsible for testing and approving packaging to ensure it meets functional, quality, and customer requirements

SCO Quality activities:

Day to day questions – Quality support and direction

Hotline Approvals

Hotline Investigations

QHR database support and analysis

Short Ships entry and approval

Offspec entry and approval

Part substitutions

Field rep questions and concerns

Monthly E2E quality meetings

Shipping damage initially believed to be caused by packaging.

AREAS OF EXPERTISE & SPECIAL SKILLS:

Bachelors Degree or 8+ years of relevant experience

Understand BOMs, part numbering systems, and product compliance standards

Ability to interpret and validate customer-supplied documentation (e.g, image load, test plans).

Knowledge of packaging customization and logistics

Ability to develop cost-efficient quotes based on technical and operational requirements

Process Design and optimization to define routing processes and approve line build in (LBI)

Clear and professional communication of technical requirements and solutions

Attention to detail to review documentation and creating customer changes

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)

Employee Assistance Programs

Pre-tax spending accounts

401(k) plan (with company match)

Company provided life insurance

Pet Insurance

Employee discounts

Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.