FRONT OFFICE & SALES REPRESENTATIVE

Responsibilities

Receive and attend to customers and visitors professionally.

Handle incoming calls, enquiries, emails, and customer requests.

Provide customers with accurate information about products and services.

Generate and follow up on sales leads.

Develop and maintain strong relationships with existing and potential customers.

Prepare quotations and assist with processing customer orders.

Follow up on enquiries and convert prospects into sales.

Maintain accurate customer and sales records.

Support the sales team in achieving monthly sales targets.

Identify new business opportunities and potential clients.

Assist in promoting the company's products through appropriate channels.

Coordinate customer orders with production, stores, and delivery teams.

Handle customer feedback and ensure timely resolution of issues.

Support basic administrative and front-office duties.

Requirements

Diploma or Bachelor's Degree in Business Administration, Sales, Marketing, Communications, or a related field.

Previous experience in sales, front office, customer service, or business development.

Excellent communication and interpersonal skills.

Strong customer-service orientation.

Confident, presentable, persuasive, and target-driven.

Good computer skills, including Microsoft Office.

Ability to work independently and as part of a team.

Exposure to digital marketing/social media marketing is an added advantage.

Previous experience in steel, construction, hardware, manufacturing, or related industries will be an added advantage.