Sr Director, Practice Lead
Who We Are
Sureify’s mission is to modernize the life insurance and annuity industry by helping carriers acquire, service, and engage their customers through any distribution channel. Sureify’s products empower life insurance carriers, agents, employees, and customers to have the digital experiences employees and consumers have come to expect in the rapidly advancing tech climate.
Position Summary
Sureify is seeking a Practice Lead, Professional Services to lead end-to-end service delivery for one of our most strategic life and annuity insurance carrier partnerships.
This role is accountable for the overall success of Professional Services delivery, including implementation programs, managed services, and technical delivery. You will operate as the senior delivery leader for the account—owning execution, driving operational excellence, and ensuring the client realizes measurable business value from Sureify’s platform.
This is a highly visible leadership role requiring strong delivery discipline, executive presence, and the ability to lead through complexity across both client and internal teams.
Key Responsibilities
Own Delivery Outcomes
Lead all aspects of Professional Services delivery for the account, including implementation, managed services, and technical services
Ensure programs are delivered on time, within scope, and aligned to business objectives
Establish clear accountability, governance, and success metrics across all workstreams
Lead and Scale the Delivery Organization
Build and lead a high-performing, client-focused delivery team
Drive a culture of ownership, quality, and continuous improvement
Ensure the right structure, talent, and processes are in place to support long-term success
Drive Operational Excellence
Implement consistent delivery methodologies, KPIs, and reporting
Proactively manage risks, dependencies, and changing priorities in a complex enterprise environment
Continuously improve delivery efficiency, quality, and scalability
Partner with the Client at the Executive Level
Serve as the senior delivery leader and trusted partner to client stakeholders
Engage directly with business and technology executives to guide priorities and outcomes
Provide candid, constructive perspective to ensure alignment and successful delivery
Enable Growth and Expansion
Identify opportunities to expand services and deepen the partnership
Partner with Sales to support renewals, upsell, and new initiatives
Ensure strong alignment between client needs and Sureify’s platform and roadmap
Collaborate Cross-Functionally
Work closely with Product, Engineering, and Sales to align on priorities and delivery
Support solutioning and scoping for new initiatives
Ensure smooth transitions from sales to delivery and into ongoing services
Qualifications
10+ years of experience in professional services, program delivery, or consulting, ideally within life and annuity insurance
Proven experience leading large-scale enterprise implementations and ongoing services
Strong executive presence with the ability to build credibility with senior stakeholders
Experience managing complex, multi-workstream delivery environments
Demonstrated ability to drive operational rigor and delivery accountability
Ability to balance client advocacy with thoughtful pushback
Strong cross-functional leadership and communication skills
Bachelor’s degree required; MBA or equivalent experience preferred
Ability to travel to the client every 6-8 weeks
Why Join Sureify?
Lead delivery for a highly strategic client with meaningful business impact
Be part of a growing InsurTech company shaping the future of the Life & Annuity industry
Work alongside a collaborative, high-caliber team focused on client success
Competitive compensation and remote flexibility
Base annual salary $210,000 — $245,000 USD
Our Guiding Principles
Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.
Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.
If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.