Help Desk Technician Level 1 - IT Support Analyst

SOLVO S.A.SAntioquia, Medellíncomputrabajopublicada el 22/09/2026

Tareas

Install and configure software and hardware.
Set up and maintain user accounts and passwords.
Troubleshoot basic network and connectivity issues.
Provide technical support via phone and email.
Document incidents, troubleshooting steps, and resolutions.
Gather and analyze information about users technical issues.
Determine appropriate solutions or troubleshooting steps.

Requisitos

Education Requirements High School Diploma, or Technical degree from SENA, preferably in a technology-related field. Completed university degrees are considered overqualified for this Level 1 position.

Minimum 1 year of Technical Support / IT Support experience.

Required Skills

Basic IT troubleshooting knowledge.
Hardware and software support experience.
Basic networking and connectivity knowledge.
Strong communication skills.
Customer service skills.
Ability to communicate effectively in English at a C1 level.

-Requerimientos- Educación mínima: Educación Básica Primaria

años de experiencia Palabras clave: ayuda, help, auxilio, mostrador, desk, expositor, exhibitor, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, tecnologias, la, informacion, it, apoyo, support, soporte, analista, analyst

Otros

Help Desk Technician Level 1 Location Colombia Remote position Schedule Monday to Friday 7:30 AM 5:00 PM (Colombia time) Candidates should have availability for occasional on-call support during weekends. On-call hours are paid as additional hours/overtime.