Branch Managers
Responsibilities
Business Growth and Performance
- Prepare and execute the branch plan, budget and targets, aligned to the institution’s strategy.
- Expand the customer base, deposit book, loan portfolio and fee income through active selling and relationship management.
- Tap opportunities in the retail, SME and agent banking segments within the branch’s catchment area.
- Track profitability, control expenses and report results against targets.
- Encourage customers to adopt mobile, online and agent channels.
Branch Operations
- Run daily branch activities, including opening and closing routines, cash handling and vault controls.
- Ensure transactions are accurate and completed within service timelines.
- Protect staff, customers, cash and premises, and maintain workable business continuity plans.
- Make sure ATMs, systems and equipment are working, and follow up quickly on outages.
- Keep the branch clean, professional and welcoming, in line with brand standards.
Credit Management
- Source, assess and recommend lending proposals within approved limits and credit policy.
- Monitor portfolio quality, confirm complete documentation and security registration, and chase overdue accounts.
- Assist in recoveries and keep non-performing loans at acceptable levels.
Risk, Compliance and Control
- Comply with banking legislation, regulatory guidelines and internal policies.
- Apply KYC, anti-money laundering and counter-terrorism financing requirements, and report suspicious transactions through the correct channels.
- Maintain robust controls to prevent fraud, errors and losses.
- Resolve audit, risk and compliance issues promptly and satisfactorily.
- Protect customer information in line with data protection law and information security policy.
Customer Service
- Promote a customer-first culture and consistent service standards.
- Handle escalated complaints fairly and on time.
- Cultivate relationships with key clients, businesses, institutions and other stakeholders.
- Drive customer retention and cross-selling.
People Leadership
- Coach and motivate the team, set clear performance goals, and carry out regular appraisals and feedback.
- Identify training needs, plan for succession and strengthen team capability.
- Build an ethical, inclusive workplace and manage discipline in line with HR policy and employment law.
- Maintain adequate staffing and cover so service continues uninterrupted.
Community and Stakeholder Engagement
- Represent the institution before the community, local government, authorities and business groups.
- Take part in corporate social responsibility and brand-building activities.
- Maintain good working relations with security agencies and local partners to support branch safety.
Other Requirements
Education
- A bachelor’s degree in a business-related discipline (e.g. banking and finance, business administration, commerce, economics, accounting) from a recognised university.
- A master’s degree (e.g. MBA) and/or professional credentials (e.g. CPA, ACCA, CFA, Chartered Banker) is an added advantage.
Experience
- At least 5 years in banking or a similar financial institution, including a minimum of 2 years in a supervisory or branch management position.
- Hands-on experience in credit, sales and relationship management.
- A proven record of achieving targets and leading teams.
Skills and Abilities
- Strong grasp of banking operations, products, credit and risk management
- Credit appraisal and financial analysis
- Sales, marketing and business development
- Knowledge of the regulatory environment, including AML/CFT
- Leadership, coaching and people management
- Communication, negotiation and presentation
- Problem-solving and sound decision-making
- Competence in banking systems and Microsoft Office
- Ability to engage diverse customers and communities
Responsibilities
Business Growth and Performance
- Prepare and execute the branch plan, budget and targets, aligned to the institution’s strategy.
- Expand the customer base, deposit book, loan portfolio and fee income through active selling and relationship management.
- Tap opportunities in the retail, SME and agent banking segments within the branch’s catchment area.
- Track profitability, control expenses and report results against targets.
- Encourage customers to adopt mobile, online and agent channels.
Branch Operations
- Run daily branch activities, including opening and closing routines, cash handling and vault controls.
- Ensure transactions are accurate and completed within service timelines.
- Protect staff, customers, cash and premises, and maintain workable business continuity plans.
- Make sure ATMs, systems and equipment are working, and follow up quickly on outages.
- Keep the branch clean, professional and welcoming, in line with brand standards.
Credit Management
- Source, assess and recommend lending proposals within approved limits and credit policy.
- Monitor portfolio quality, confirm complete documentation and security registration, and chase overdue accounts.
- Assist in recoveries and keep non-performing loans at acceptable levels.
Risk, Compliance and Control
- Comply with banking legislation, regulatory guidelines and internal policies.
- Apply KYC, anti-money laundering and counter-terrorism financing requirements, and report suspicious transactions through the correct channels.
- Maintain robust controls to prevent fraud, errors and losses.
- Resolve audit, risk and compliance issues promptly and satisfactorily.
- Protect customer information in line with data protection law and information security policy.
Customer Service
- Promote a customer-first culture and consistent service standards.
- Handle escalated complaints fairly and on time.
- Cultivate relationships with key clients, businesses, institutions and other stakeholders.
- Drive customer retention and cross-selling.
People Leadership
- Coach and motivate the team, set clear performance goals, and carry out regular appraisals and feedback.
- Identify training needs, plan for succession and strengthen team capability.
- Build an ethical, inclusive workplace and manage discipline in line with HR policy and employment law.
- Maintain adequate staffing and cover so service continues uninterrupted.
Community and Stakeholder Engagement
- Represent the institution before the community, local government, authorities and business groups.
- Take part in corporate social responsibility and brand-building activities.
- Maintain good working relations with security agencies and local partners to support branch safety.
Other Requirements
Education
- A bachelor’s degree in a business-related discipline (e.g. banking and finance, business administration, commerce, economics, accounting) from a recognised university.
- A master’s degree (e.g. MBA) and/or professional credentials (e.g. CPA, ACCA, CFA, Chartered Banker) is an added advantage.
Experience
- At least 5 years in banking or a similar financial institution, including a minimum of 2 years in a supervisory or branch management position.
- Hands-on experience in credit, sales and relationship management.
- A proven record of achieving targets and leading teams.
Skills and Abilities
- Strong grasp of banking operations, products, credit and risk management
- Credit appraisal and financial analysis
- Sales, marketing and business development
- Knowledge of the regulatory environment, including AML/CFT
- Leadership, coaching and people management
- Communication, negotiation and presentation
- Problem-solving and sound decision-making
- Competence in banking systems and Microsoft Office
- Ability to engage diverse customers and communities