Fulfillment Specialist

Summary

Location: Austin, TX

Experience: 1+ Year

Commitment: Full Time

Welcome to ROKA, an independent performance eyewear brand born in Austin, Texas. We’ve redefined what everyday eyewear can be by infusing cutting-edge sport performance technology into prescription glasses and sunglasses built for real life. Whether you're training, running, cycling, or tackling your daily grind, if you move, we’ve built eyewear that moves with you.

ROKA is looking for a detail-oriented Fulfillment Specialist to join our warehouse team. This role is responsible for accurately and efficiently preparing outbound orders for shipment, ensuring products are packaged, labeled, and dispatched correctly and on time.

Responsibilities:

Pick, pack, and prepare orders for shipment according to company standards

Verify order accuracy against packing slips before shipment

Apply correct shipping labels and documentation for each carrier (FedEx, UPS, USPS, etc.)

Inspect products for damage or defects prior to shipping

Perform occasional quality inspections as assigned

Maintain a clean, organized, and safe shipping station

Meet daily shipping quotas and deadlines

Communicate issues, delays, or discrepancies to the Shipping Lead promptly

Assist with inventory counts and stock organization as needed

Perform other tasks as necessary, including receiving, cycle counts, returns processing, and other day-to-day warehouse responsibilities

Follow all safety protocols and warehouse procedures

Must Haves:

Prior shipping or warehouse experience

Strong attention to detail and manual dexterity

Comfortable working in a fast-paced, repetitive-task environment

Ability to follow written and verbal instructions in English

Ability to work independently as well as collaborate effectively with a team

Ability to learn and adapt to new processes and procedures quickly

Experience working with eyewear a plus

Bi-lingual (English and Spanish) a plus

Authorized to work in the U.S.

Working Environment:

Work is performed primarily in an optical laboratory setting

Environment often fast-paced and deadline oriented

May work alone in lab as necessary or with partner

Exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be caustic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy

Will be working primarily with small manual tools (screwdriver, pliers, etc.), lenses, frames, and automated laboratory equipment

This environment requires:

Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)

Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.

Ability to lift, carry, push, and/or pull up to approximately 45 lbs.

Must possess excellent hand-eye coordination and fine motor skills

Must possess excellent finger and manual dexterity, control precision, steady hands/arms

This role is onsite at ROKA Headquarters; Monday - Friday

Benefits Include:

Employee and industry discounts

Fun and casual but high-performance atmosphere

Onsite corporate gym

Health, dental, vision & FSA, employer paid life insurance

Vacation and sick leave

401(k) with match

Gym membership stipend

Paid maternity (16 weeks) and paternity (8 weeks) leave