Microsoft Dynamics 365 (D365) Developer

We are seeking experienced Microsoft Dynamics 365 (D365) Developer with deep expertise in designing, implementing, and scaling enterprise-grade CRM solutions on the Microsoft platform.

Key Responsibilities

• Design and deliver end-to-end architecture for Dynamics 365 Customer Engagement (CE) solutions, including Sales, Customer Service, Field Service, and Omnichannel
• Translate business requirements into scalable, secure, and high-performing CRM solutions
• Lead solution design across Microsoft Power Platform, ensuring optimal use of Power Apps, Power Automate, Power BI, and Power Virtual Agents
• Architect and implement robust customer service solutions, including case management, SLA management, knowledge base systems, and service automation workflows
• Define integration strategies across enterprise systems using Azure services, REST APIs, and middleware platforms
• Design and implement scalable, event-driven architectures across CRM and external systems
• Ensure best practices in Dataverse design, including data modelling, governance, and security architecture
• Collaborate closely with business stakeholders, product owners, and engineering teams to deliver aligned and future-ready solutions
• Provide technical leadership, guidance, and governance across CRM implementation programs
• Support CRM modernization initiatives and customer experience transformation programs

Required Skills & Experience

• Min 5 years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement modules (Sales, Customer Service, Field Service, Omnichannel)
• Deep functional understanding of Customer Service operations, including Case management, Knowledge management, SLAs and service processes, Customer interaction workflows
• Proven experience in architecting enterprise-scale D365 solutions
• Strong expertise in Microsoft Power Platform: Power Apps, Power Automate (preferred), Power BI, Power Virtual Agents
• Hands-on development experience with C#, .NET, JavaScript, Plugins, custom workflows, Dynamics 365 SDK
• Strong experience with Microsoft Dataverse, including entity modelling, security roles, and data governance
• Integration experience with Azure services, REST APIs, Middleware platforms, Enterprise systems (ERP, data platforms), Identity systems such as Azure AD
• Experience designing scalable integration architectures and distributed/event-driven systems.
• Understanding of CRM transformation programs and digital customer experience platforms

Preferred Qualifications

• Experience working in large-scale enterprise environments with complex system landscapes
• Exposure to cloud-native architecture and modern integration patterns
• Experience with Amazon Connect (AWS Connect) is a plus
• Strong stakeholder management and communication skills