Operations Manager

Position: Operations Manager

Location: Ogba, Lagos

Employment Type: Full-Time, On-Site

Salary: ₦300,000 - ₦600,000 monthly Gross (Based on experience level)

About the Company

We are an advertising, brand activation, promotions, and corporate events company based in Ogba, Lagos. We work primarily with FMCG and consumer-facing brands, supporting them with product promotions, market activations, field marketing campaigns, brand visibility initiatives, and corporate events.

We are looking for an experienced and highly organised Operations Manager to oversee the company's day-to-day operations, coordinate field activities, manage teams, and ensure that client projects and campaigns are delivered efficiently and to the required standards.

Job Summary

The Operations Manager will be responsible for planning, coordinating, and supervising the company's operational activities across advertising, brand activation, field promotions, and corporate events.

The successful candidate will ensure that field teams, materials, logistics, vendors, and internal resources are properly coordinated to deliver campaigns and events successfully. The role also requires strong people-management, process-management, reporting, performance-monitoring, and continuous-improvement capabilities.

Key Responsibilities

Oversee the day-to-day operations of the company. Lead, supervise, and manage operational and field teams to achieve business and project objectives. Plan and coordinate field marketing, promotional, and brand activation activities. Coordinate teams deployed to markets, retail locations, and other activation points. Develop operational plans, schedules, and deployment structures for campaigns. Set clear team and departmental KPIs in line with company and project objectives. Monitor team performance against agreed KPIs and implement corrective actions where required. Ensure promotional staff have the required uniforms, materials, products, and equipment. Monitor field teams to ensure activities are executed according to client requirements. Coordinate logistics, transportation, materials, equipment, and other operational requirements. Support the planning and execution of corporate events. Coordinate vendors, suppliers, event personnel, and third-party service providers. Monitor project timelines, budgets, and operational deliverables. Ensure all client projects are delivered within agreed timelines and specifications. Conduct regular field visits to monitor campaign execution and team performance. Identify operational challenges and implement practical solutions. Review and improve existing operational processes to increase efficiency and productivity. Design, document, implement, and regularly update Standard Operating Procedures (SOPs) for key operational activities. Ensure teams understand and consistently follow approved SOPs, policies, and procedures. Prepare accurate operational reports, campaign performance updates, KPI dashboards, and management reports. Use Microsoft Excel to analyse operational data, track performance, prepare reports, and support decision-making. Use Power BI to develop and maintain dashboards and visual reports where required. Maintain proper records of staff deployment, attendance, materials, expenses, project activities, and performance results. Work closely with HR to manage field staff recruitment, onboarding, attendance, and performance. Liaise with clients and internal teams to resolve operational issues. Ensure company policies, procedures, and health and safety requirements are followed. Conduct regular performance reviews and provide coaching, guidance, and feedback to team members. Identify training and development needs within the operations team. Continuously improve operational processes, team productivity, service delivery, and client satisfaction.

Requirements

Bachelor's degree/HND in Business Administration, Operations Management, Management, Marketing, or a related field. 5–7 years of experience in operations, field marketing, brand activation, FMCG, events, advertising, or a related industry. Proven experience managing and supervising teams, including field teams and promotional staff. Experience coordinating events, logistics, vendors, and third-party suppliers. Strong knowledge of process management and operational improvement. Demonstrated experience designing, documenting, implementing, and monitoring SOPs. Experience setting, tracking, and reviewing KPIs for teams or departments. Strong proficiency in Microsoft Excel, including data analysis, reporting, formulas, pivot tables, and performance tracking. Working knowledge of Power BI and the ability to create or interpret dashboards and operational reports. Strong reporting and data-interpretation skills. Strong organisational and project-management skills. Good communication, leadership, coaching, and interpersonal skills. Ability to manage multiple projects simultaneously. Strong problem-solving and decision-making abilities. Ability to work under pressure and meet tight deadlines. Proficiency in Microsoft Office/Google Workspace. Must be comfortable with frequent field movement when required.

Key Competencies

Operations management People management Team leadership and supervision Process management SOP design and implementation KPI setting and performance management Project coordination Logistics management Microsoft Excel proficiency Power BI and dashboard reporting Data analysis and interpretation Reporting and documentation Vendor management Client management Problem solving Continuous improvement Time management Attention to detail Leadership and accountability

What We Offer

Opportunity to work across advertising, FMCG activation, and corporate events. A dynamic and fast-paced working environment. Opportunities for professional growth and development.

<