Facilities Specialist

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.

About the Role:

The Facilities Team is committed to keeping the PitchBook office in prime condition and contributing to office culture. We value efficiency, curiosity, reliability, and being supportive of each other and our employees. We strive to exceed expectations and be a go-to resource for everyone we encounter. Our team helps to make PitchBook a fun, safe, and inclusive place to work.

As a Facilities Specialist, you’ll keep the office operating smoothly and play an important role in PitchBook’s culture. In this role, you will embody our values: make it fun, embrace change, and keep our customers (internal & external) feeling like royalty. You’ll be the go-to resource for employees and a reliable member of the Facilities Team. You are a pro at finding creative ways to get complex jobs done and love a good challenge. This role requires someone who is highly organized, detail oriented, and enthusiastic about creating a safe and clean working environment.

Primary Job Responsibilities:

Greet visitors, guests, and candidates with a welcoming and friendly smile

Triage and action Freshservice ticket queue; field and respond to employee requests

Event logistics support – ensure HVAC is scheduled for after-hours events, and building security are notified

Provide support for internal event (includes moving furniture and event set up/break down)

Vendor scheduling and coordination

Assist with supply orders and maintenance of par levels

Assist with visitor and guest security access requests and vendor pass downs

Tracking and auditing security access badges

Shipping and receiving requests from various departments and executive requests

Maintain facilities knowledge base in SharePoint and project pages

Assist in New Employee Orientation (NEO) onboarding and Day 1 activities (organizing and maintaining new hires roster for swag drops and OfficeSpace desk locations)

Provide back-office administrative and operations support

Perform minor scheduled and reactive maintenance on office equipment and appliances

Work with Property Management team to resolve workspace issues and issue building engineer requests

Lift up to 60 pounds as a regular function of the job

Perform morning and afternoon “rounds” to keep common areas tidy

Manage storage area use and organization

Manage updates in IWMS

Coordinate desk moves

Initiate and manage repairs and maintenance projects

Initiate and manage customer improvement projects

Document projects for how to guides and MOPs

Partner with property management and engineer for office maintenance

Audit and manage maintenance of building systems

Support the vision and values of the company through role modeling and encouraging desired behaviors

Participate in various company initiatives and projects as requested

Basic Qualifications:

1+ years previous experience in office administration or customer service

Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Preferred Qualifications:

Proactive and solution oriented

Ability to take direction and work independently on assigned tasks

A “hands-on, no job is too big or too small” attitude, anticipating needs in advance and ensuring preparations are made for smooth execution

Strong organizational skills including effective time management and prioritization of duties

Ability to remain flexible in a constantly changing environment

College degree preferred

Experience with IWMS and facilities ticketing system a plus

Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Facilities systems management experience

Experience in multistep project delivery a plus

Benefits + Compensation at PitchBook:

Physical Health

Comprehensive health benefits

Additional medical wellness incentives

STD, LTD, AD&D, and life insurance

Emotional Health

Paid sabbatical program after four years

Paid family and paternity leave

Annual educational stipend

Ability to apply for tuition reimbursement

CFA exam stipend

Robust training programs on industry and soft skills

Employee assistance program

Generous allotment of vacation days, sick days, and volunteer days

Social Health

Matching gifts program

Employee resource groups

Subsidized emergency childcare

Dependent Care FSA

Company-wide events

Employee referral bonus program

Quarterly team building events

Financial Health

401k match

Shared ownership employee stock program

Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Compensation

This position is non-exempt and paid a salary of $75,000-$85,000

Target annual bonus percentage: 7.5%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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