Rockstar Customer Support Specialist 100% Remote Work From Home

Enjoy a rewarding career with Outsourced Staff, a fast growing Australian owned BPO company specialising in customer support roles for the freight and logistics industry.

Our client is a leading international freight and logistics company looking for loyal, & driven individual to join their existing Philippines based support team. This is a full time remote work from home role working business hours 8:30am – 5:30pm Monday to Friday AEST. 

We are looking for an experienced customer support specialist that demonstrates clear perfect English with strong people skills. The ideal candidate is a motivated, reliable, self starter with high attention to detail that can work independently with limited supervision at times.

You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time plus the ability to ask questions in order to find solutions for the customer. You have a minimum 2 years customer service experience working for an established BPO or customer support inbound call centre ideally working for a freight forwarding company.

Responsibilities: As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise: Taking inbound calls plus making outbound calls to customers and suppliers daily

Complete freight quotations & booking requests

Provide customer support by responding to emails, skype / slack requests etc

Complete incoming enquiries with a set of FAQ’s, systems and procedures

Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc

Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries

Ability to take ownership of and work to resolve customer issues

Proactively communicate with customers providing feedback on progress of inquiries

Support other team members during unexpected high-volume request times

Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations

Requirements: At least 2 years customer service experience working for an established BPO, or inbound call centre environment

Prior experience working for a freight forwarding company an advantage

Strong verbal and written English communication skills

Must handle inbound & outbound calls working from home office environment

Ability to follow structured systems and procedures

Effective time management and prioritisation skills

Ability to work independently with limited supervision or direction

Strong multi-tasking skills

Proficient with Microsoft Office and Google products suite

Data entry skills

Soft Skills: driven, team player, customer-focused, high attention to detail, problem-solving mindset with a can-do attitude & willingness to learn

Equipment Needed: Desktop or Laptop

Dual monitor / second screen required

Core I5 or Ryzen 5 & above

Min 8GB RAM

Microsoft windows genuine version

Backup Internet

Backup Power

Benefits: Full time work from home role

Day shift working Monday to Friday Australian business hours

No weekend work

Holiday & sick leave

Australian national public holidays

Birthday bonus day off

Benefits contributions towards Pagibig, SSS & Phil Health

13th Month pay