Order Processor

Order Processor | Basildon | Mon-Fri 9am – 5:30pm | Up to £32,000

The Role

This is a hands-on, varied role where you'll be responsible for keeping orders, deliveries and installations running smoothly. You'll be a natural organiser who enjoys juggling priorities, communicating with customers and suppliers, and taking ownership of tasks from start to finish. You're proactive, use your initiative and have the confidence to spot when something needs attention and make sure it's dealt with, without needing to be chased.

What you’ll need

You'll ideally have at least three years' experience in an administrative, order processing or coordination role.

• Have experience dealing with customers, suppliers and internal teams.
• Are confident using business systems and IT applications.
• Have excellent organisational and administrative skills.
• Understand the importance of accuracy and attention to detail.
• Communicate effectively and professionally.
• Can manage competing priorities and work to deadlines.
• Take responsibility for tasks and see them through to completion.

Job Requirements

You'll be joining an established business supplying professional printing machinery and equipment to customers across the UK and internationally. Working closely with the Sales and Accounts teams, you'll play an important role in ensuring orders are processed efficiently and that all the arrangements behind equipment deliveries and installations run smoothly.

Order Processing & Administration

• Processing customer orders accurately and efficiently.
• Checking order details and ensuring all relevant information is correct.
• Liaising with suppliers to confirm orders, availability and progress.
• Keeping internal systems and records up to date.
• Working closely with the Sales and Accounts teams to ensure orders progress smoothly.

Installation & Logistics Coordination

• Coordinating machinery installations once customer orders have been placed.
• Arranging the logistics, engineers, equipment and timings required for successful installations.
• Liaising with relevant internal teams, suppliers and engineers to ensure everything is in place.
• Monitoring progress and resolving any issues that could affect delivery or installation schedules.
• Making sure all parties are kept informed throughout the process.

Customer & Supplier Communication

• Providing customers with regular delivery and order progress updates.
• Responding to queries and keeping customers informed throughout the process.
• Building and maintaining good working relationships with suppliers and internal colleagues.
• Chasing outstanding information, deliveries and actions where necessary.

Accounts & General Administration

• Processing purchase invoices.
• Dealing with credits and related administration.
• Supporting the wider team with administrative and coordination duties as required.

What’s in it for you?

• Salary up to £32,000 depending on experience
• Monday to Friday 9:00am – 5:30pm
• Pension Scheme
• 20 days holiday rising to 22 after successful probation pro rata + Bank Holiday (6 months)
• Bank holidays off
• Christmas shut down
• Birthday off
• Medicash benefit scheme
• Free onsite parking

For more information please contact Sophie Barnes