F&B SUPERVISOR

Job Responsibilities

• Supervise daily food and beverage service operations to ensure smooth workflow.
• Allocate duties to service employees and monitor their performance.
• Coordinate food and beverage orders between customers, service employees and kitchen staff.
• Maintain service quality, cleanliness and operational efficiency.
• Assist in preparing employee schedules and arranging shift coverage.
• Monitor food and beverage inventory and report stock shortages.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure employees comply with applicable food hygiene, safety and service procedures.
• Assist management in conducting employee training and performance evaluations.
• Prepare daily service reports and communicate operational concerns to management.

Job Requirements

• Diploma in Hospitality, Food & Beverage Services or equivalent relevant experience.
• Minimum 3 years of experience in food and beverage operations, including supervisory duties.
• Good communication and customer service skills.
• Ability to lead service employees and coordinate daily activities.
• Willingness to work rotating shifts, weekends and public holidays as scheduled.