Technology Solutions Specialist

Job Description: Technology Solutions Specialist – Microsoft Dynamics 365 (Sales, Business Development & Project Delivery)

Location: Accra, Ghana

Employment Type: Full-Time

Position Overview

We are seeking an experienced Technology Solutions Specialist with strong expertise in Microsoft Dynamics 365 Solutions and a proven background in enterprise software sales, business development, solution consulting, and project delivery oversight.

This is a strategic client-facing role for a highly driven professional who can identify and develop new business opportunities, engage executive stakeholders, position Microsoft Dynamics 365 solutions, close high-value deals, and oversee engagements from initial client discussions through successful implementation and ongoing account growth.

The ideal candidate is a strong sales hunter with the technical capability to understand supply chain challenges and the leadership skills to coordinate end-to-end project execution while ensuring customer success.

Key Responsibilities

Business Development & Sales Leadership

• Drive new business acquisition and revenue growth for Microsoft Dynamics 365 Supply Chain and ERP solutions.
• Identify, qualify, and pursue new sales opportunities across Ghana and the West African market.
• Develop go-to-market strategies for Microsoft business applications and digital transformation solutions.
• Prepare and deliver executive-level presentations, demonstrations, proposals, and business cases.
• Lead responses to RFPs, RFQs, and tender opportunities.
• Negotiate commercial agreements and close enterprise software deals.

Microsoft Dynamics 365 Solution Consulting

• Conduct discovery workshops and business requirement sessions with prospective clients.
• Analyze client supply chain and operational challenges.
• Position Microsoft Dynamics 365 Supply Chain Management as a strategic business solution.
• Design solution recommendations that align with customer objectives.
• Develop business value propositions, ROI analyses, and digital transformation roadmaps.
• Deliver product demonstrations and proof-of-concepts.
• Work closely with technical teams to develop winning solution strategies.

Supply Chain Transformation Consulting

Advise organizations on improving:

• Procurement and Sourcing
• Inventory Management
• Warehouse Operations
• Vendor and Supplier Management
• Distribution and Logistics
• Manufacturing Operations
• Demand Planning and Forecasting
• Production Scheduling
• Operational Efficiency
• Cost Optimization
• Supply Chain Visibility and Reporting

End-to-End Project Ownership

• Lead customer engagements from opportunity identification through successful project delivery.
• Act as the primary point of contact throughout the project lifecycle.
• Coordinate with functional consultants, developers, and implementation teams.
• Ensure successful execution of Dynamics 365 projects within scope, timeline, and budget.
• Manage project risks, escalations, dependencies, and stakeholder expectations.
• Support project planning, resource coordination, and delivery governance.
• Participate in User Acceptance Testing (UAT), deployment activities, and go-live support.
• Ensure smooth transition from implementation to production support.
• Monitor customer satisfaction and project success metrics.
• Drive user adoption and solution optimization initiatives.

Account Management & Customer Success

• Establish strong relationships with key stakeholders and decision-makers.
• Serve as a trusted advisor to C-Level executives.
• Identify opportunities for upselling and cross-selling Microsoft solutions.
• Develop long-term customer success and account growth strategies.
• Maintain high customer satisfaction and retention rates.
• Support ongoing business transformation initiatives for existing clients.

Required Qualifications

Education

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Supply Chain Management, Business Administration, or a related field.
• MBA or relevant postgraduate qualification preferred.

Required Experience

Mandatory

• 7+ years of experience in Enterprise Software Sales, ERP Solutions, or Technology Consulting.
• 3+ years of Microsoft Dynamics 365 sales or consulting experience.
• Proven experience selling ERP, Supply Chain, Business Applications, or Digital Transformation solutions.
• Demonstrated ability to manage the complete sales lifecycle.
• Experience handling end-to-end project engagements from pre-sales through delivery.
• Track record of achieving and exceeding revenue targets.
• Experience managing executive-level customer relationships.

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