Client Service Manager (ME & APAC)
Imprescindible:Lead
Company Overview
Menck is a global leader in specialist technology and services for fixed-bottom offshore foundation installation. With over 150 years of engineering expertise, Menck offers hydraulic impact hammers and complementary solutions in noise mitigation, drilling, grouting, and lifting equipment. www.menck.com
Job Summary
The Client Service Manager ME & APAC leads customer interface management and drives service and aftermarket sales in the Middle East and Asia Pacific. Reporting to the Head of Sales - Asia, this role collaborates across departments to identify opportunities and support product development.
Responsibilities
- Lead day-to-day communication and consultation with client asset teams in the Middle East and Asia Pacific to maintain strong customer relationships
- Monitor and analyze customer-owned equipment condition, utilization, and operation to identify service needs and opportunities
- Promote, identify, and process MENCK Service and Aftersales products to increase regional market penetration
- Prepare, submit, and negotiate service and aftermarket proposals with designated clients to secure sales
- Provide accurate and timely forecasts for ongoing quotes and market potential to support business planning
- Acquire and analyze data to enhance market transparency and inform strategic decisions for MENCK
- Support continuous development and improvement of MENCK Service and Aftersales product offerings
- Assist in developing regional service and storage solutions to optimize operational efficiency
- Contribute service information, concepts, and calculations to support rental and sales bids involving MENCK Service and Aftersales products
- Support investment planning to facilitate MENCK’s Service and Aftersales growth initiatives
- Collaborate closely with Sales, Asia Sales, Service Delivery, OPS Support, Engineering, QHSE, and other R&M departments to align efforts and standards
- Define and ensure compliance with standards and policies within the area of responsibility, working closely with QHSE to uphold safety and quality.