Admin & Customer Service

WE ARE HIRING

Admin & Customer Service

Marlupi Dance Academy

Marlupi Dance Academy is looking for a responsible, friendly, and responsive Admin & Customer Service to join our team.

The position will be responsible for managing Marlupi’s official WhatsApp, assisting students and parents, handling inquiries, and supporting day-to-day administration.

JOB DESCRIPTION

• Manage and respond to messages through Marlupi’s official WhatsApp.
• Serve as the first point of contact for students, parents, and prospective students.
• Provide accurate information regarding classes, schedules, programs, fees, trial classes, registration, and school activities.
• Handle customer inquiries and complaints in a friendly, professional, and solution-oriented manner.
• Assist with new student registration and administrative processes.
• Follow up with prospective students and trial class participants.
• Coordinate with teachers, branch teams, academic, finance, and management when necessary.
• Keep customer and student information organized and up to date.
• Ensure all WhatsApp inquiries are responded to and properly followed up.
• Maintain a professional and consistent communication style that represents the Marlupi brand.
• Handle confidential student, parent, and internal school information responsibly.
• Prepare simple administrative reports and follow-up records when required.

QUALIFICATIONS

• Minimum Diploma or Bachelor’s degree.
• Previous experience in Customer Service, Administration, Receptionist, or similar roles is preferred.
• Excellent written and verbal communication skills.
• Fast response, proactive, and comfortable handling multiple conversations at once.
• Friendly, patient, and customer-oriented personality.
• Good attention to detail and strong administrative skills.
• Comfortable using WhatsApp/WhatsApp Business, Google Workspace, Microsoft Office, and basic digital tools.
• Able to communicate professionally in Bahasa Indonesia; English proficiency is a plus.
• Able to work independently as well as part of a team.
• Able to handle customer complaints calmly and professionally.
• Responsible, reliable, organized, and able to follow SOPs.
• Experience in a dance school, education, hospitality, or service industry is a plus.

WE ARE LOOKING FOR SOMEONE WHO IS

Friendly - Responsive - Organized - Detail-Oriented - Proactive - Professional - Customer-Focused

Most importantly, you should enjoy helping people and creating a positive experience for our students and parents.

Location: Jakarta Barat Working Hours: 9am - 6pm Employment Type: Full-time Salary: 4.500.000 - 5.000.000 IDR

Skills: Communication Skills, Customer Support, Customer Service, Problem Solving