Bilingual Customer Service Executive – Call Center Technical Support - Roma Norte
Tareas
We are looking for a Bilingual Customer Service Executive to provide customer service and technical support to customers in the United States. The ideal candidate will deliver professional, efficient, and customer-focused assistance while identifying issues and providing effective solutions.
- Provide customer service and technical support to customers in English.
- Handle customer inquiries, requests, and technical issues over the phone.
- Identify customer needs and provide timely and effective solutions.
- Guide customers through product or service features and troubleshooting procedures.
- Document customer interactions and follow up on cases according to established procedures.
- Maintain high standards of service quality, productivity, and customer satisfaction.
Requisitos
If you have advanced English skills, excellent communication abilities, and a passion for customer service, this is an excellent opportunity to grow your career in an international environment.
- Advanced English proficiency (B2–C1 level).
- Strong spoken English and listening comprehension skills.
- Experience in customer service, call centers, technical support, or customer assistance.
- Excellent communication, active listening, and problem-solving skills.
- Basic computer skills and the ability to navigate customer service systems.
- Availability to work on-site in Chapultepec, Roma Norte, Mexico City.
Menos de 1 año de experiencia Idiomas: Inglés Conocimientos: Capacidad de asesorar, Atención al usuario, Atención telefónica, Calidad de servicio, Relaciones con clientes, Servicio al cliente, Soporte al cliente, Atención al cliente, Atención al servicio, Comunicación con el cliente Palabras clave: servicio, service, directivo, mando, gobierno, regencia, executive, managing, ejecutivo, callcenter, teleoperador, telefonista, telephonist, telefonico, apoyo, support, soporte
Beneficios
- Monthly gross salary of MXN $15,000.
- Additional performance-based bonuses, according to the applicable incentive plan.
- Statutory benefits in accordance with Mexican labor law.
- Professional development in an international customer service environment.
- Convenient workplace in Chapultepec, Roma Norte, Mexico City.-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
Otros
Location: Chapultepec, Roma Norte, Mexico City Salary: MXN $15,000 gross per month + performance bonuses Work Arrangement: On-site