Partner Success Manager
At Kindbridge Behavioral Health , we're expanding access to specialized behavioral health care for individuals and families affected by gambling, gaming, and other behavioral challenges. We partner with healthcare organizations across the country to ensure more people can access compassionate, evidence-based care when they need it most.
We're looking for a Partner Success Manager to champion the success of our referral partners. You'll lead partner onboarding, activation, and ongoing relationship management while helping grow our referral network through thoughtful relationship building, community outreach, and strategic partnership development.
If you're someone who loves building relationships, improving processes, solving problems, and using technology to work smarter, we'd love to meet you.
What You'll Do
Build Lasting Partner Relationships
Serve as the primary point of contact for an assigned portfolio of referral partners
Guide partners through onboarding, implementation, and ongoing relationship management
Identify opportunities to deepen existing partnerships while helping cultivate new referral relationships within the community
Build trusted, long-term relationships by providing responsive support and proactive communication
Conduct regular business reviews, identify opportunities for growth, and address challenges before they impact the partnership
Create Exceptional Referral Experiences
Design and continuously improve referral workflows that are simple, intuitive, and effective
Create and maintain partner-facing resources, including onboarding guides, referral materials, educational content, and training documentation
Partner with Marketing and IT to optimize referral pathways and enhance the overall partner experience
Develop scalable onboarding processes that create a consistent experience for every new partner
Drive Growth Through Data
Monitor referral activity, engagement, and conversion metrics to identify trends and opportunities
Analyze partner performance and recommend strategies to improve referral volume, retention, and overall success
Gather partner feedback and translate insights into process improvements
Partner with Business Development to support the successful launch and long-term growth of new referral partnerships
Support Community Engagement
Represent Kindbridge at networking events, conferences, and community outreach opportunities
Build relationships with local organizations and identify new partnership opportunities aligned with Kindbridge's mission
Collaborate with Marketing to support partner campaigns, educational initiatives, webinars, and community engagement efforts
Leverage Technology & AI
Utilize AI tools such as ChatGPT, Claude, or similar platforms to streamline workflows, develop communications, analyze referral data, and create educational materials
Maintain accurate partner information within CRM and referral management systems
Help identify opportunities to improve operational efficiency through automation and technology
What You'll Bring
Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or a related field
3–5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or a related field
Demonstrated success building and managing partner relationships, driving engagement and growth, and collaborating across cross-functional teams
Experience in healthcare, behavioral health, telehealth, or another highly regulated industry strongly preferred
Demonstrated ability to build relationships through networking, community engagement, or business development outreach
Proficiency with CRM or partner management platforms and digital tools used to support relationship management, referral workflows, and partner engagement
Experience using AI tools (e.g., ChatGPT, Claude, or similar) to improve productivity, streamline workflows, create content, and analyze information
Familiarity with Google Workspace, Microsoft Office, video conferencing platforms, and marketing automation or form-building tools (e.g., HubSpot, Webflow, Typeform, or similar)
Strong analytical, communication, organizational, relationship-building, and project management skills, with the ability to manage multiple priorities
Why Join Kindbridge?
Make a meaningful impact by building partnerships that reduce barriers and expand access to specialized behavioral health care
Join a collaborative, mission-driven team where your ideas are valued and innovation is encouraged
Enjoy unlimited PTO to support work-life balance
Comprehensive medical, dental, and vision coverage
401(k) with employer match
Interested? Apply today and help us shape the future of behavioral health! Wage or salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Remote pay range $75,000 — $90,000 USD