Technical Account Manager

Accountabilities: d platform functionality.

Collaborate with engineering teams to identify root causes, communicate solutions, and ensure timely resolution of customer challenges.

Manage technical inquiries through structured support processes, tracking response times, resolution progress, and customer satisfaction.

Partner with Customer Success, Sales, Product, and Engineering teams to support customer lifecycle activities and identify opportunities for improvement.

Provide technical expertise during customer conversations, implementation planning, and solution design discussions.

Create and maintain technical documentation, integration guides, API examples, implementation playbooks, and internal knowledge resources.

Educate customers and internal teams on platform capabilities, integration approaches, and best practices.

Analyze recurring technical challenges and recommend improvements to APIs, workflows, and customer success processes.

Requirements:

The ideal candidate combines technical knowledge with strong customer-facing experience and the ability to collaborate across multiple teams. They should be comfortable managing complex technical conversations while maintaining a customer-focused mindset.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.

Proven experience in a customer-facing technical role involving solution design, technical troubleshooting, implementation support, or customer enablement.

Strong understanding of APIs, integrations, authentication processes, and technical troubleshooting methodologies.

Ability to explain complex technical concepts clearly to both technical and non-technical audiences.

Experience working collaboratively with engineering, product, sales, and customer success teams.

Strong problem-solving skills with the ability to investigate issues and identify practical solutions.

Excellent communication, organization, and relationship-building skills.

Experience working in SaaS, HR technology, payroll, workforce management, or enterprise software environments is an asset.

Advanced technical education, cloud certifications (AWS, Azure, Google Cloud), API/integration certifications, or project management certifications are considered an asset.

Benefits:

Competitive salary range of CA$80,080 – CA$100,100 annually.

Additional equity opportunity through company stock options.

Remote-first work environment with flexible remote arrangements.

32 days of paid time off per year.

Company-paid benefits starting from day one.

Work-from-home allowance to support your remote setup.

Professional development budget to support continuous learning and career growth.

Collaborative, inclusive culture focused on innovation, ownership, and teamwork.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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