Director, Renewal Account Management

Accountabilities: As the Director of Renewal Account Management, you will own the strategic direction of renewal and expansion initiatives, ensuring customer retention while building a scalable growth-focused account management model. You will lead teams, develop account strategies, and engage with executive stakeholders to maximize long-term customer value.

Lead a portfolio of strategic customer accounts, driving both renewal retention and expansion revenue through upsell and cross-sell opportunities.

Build and execute a structured expansion strategy by identifying customer needs, product adoption opportunities, and areas for additional value creation.

Develop executive-level relationships with key customers, including C-suite stakeholders and economic buyers, to support strategic partnerships and growth initiatives.

Partner with sales, customer success, product, and technical teams to create account plans focused on multi-year growth opportunities.

Establish repeatable playbooks for identifying expansion triggers, underutilized solutions, adoption gaps, and churn risks.

Coach, mentor, and develop a team of senior renewal and account management professionals, building consultative selling skills and future leadership capability.

Define team goals, performance expectations, and success metrics across renewal performance and expansion bookings.

Create account health frameworks to proactively identify risks, prioritize retention efforts, and improve customer outcomes.

Oversee renewal and expansion forecasting with accurate pipeline visibility, reporting, and executive communication.

Manage complex commercial negotiations, including strategic renewals, multi-year agreements, and large expansion opportunities.

Represent the account management organization in executive business reviews and strategic customer discussions.

Strengthen collaboration with channel partners and indirect sales ecosystems to support customer growth initiatives.

Requirements:

The ideal candidate will bring extensive experience leading enterprise account management, renewals, and customer expansion programs within technology or cybersecurity environments. This role requires a strategic revenue leader who can balance operational discipline with executive relationship building.

8+ years of experience in enterprise software, cybersecurity, SaaS, renewals, strategic account management, or related fields.

4+ years of experience managing and leading customer-facing teams.

Proven success driving net revenue retention above 100% through expansion, upselling, and cross-selling strategies.

Demonstrated experience building and scaling customer expansion motions, including quota structures, enablement programs, and sales processes.

Strong background managing strategic enterprise accounts and complex, multi-stakeholder negotiations.

Experience engaging with executive-level customers and presenting business value narratives to senior stakeholders.

Knowledge of indirect go-to-market models, including channel partners, MSSPs, or strategic alliances.

Ability to develop account health frameworks that identify both growth opportunities and customer risks.

Strong forecasting, analytical, and business management skills with experience reporting to senior leadership.

Excellent communication, presentation, and relationship-building abilities.

Ability to influence cross-functional teams, including customer success, product, and sales engineering organizations.

Comfortable operating in a fast-growing environment with evolving processes, systems, and tools.

Benefits:

Competitive on-target earnings range of $213,750 – $321,000 USD , including base salary and commission opportunities.

Equity opportunities through restricted stock units (RSUs).

Employee stock purchase plan (ESPP).

Flexible time off policy and paid company holidays.

Paid sick leave and gender-neutral parental leave.

Medical, dental, and vision insurance coverage.

401(k) retirement plan with company match.

Life and disability insurance programs.

Health and dependent care flexible spending accounts.

Voluntary benefits including hospital, accident, and critical illness coverage.

Employee Assistance Program (EAP).

Pre-paid legal services and pet insurance options.

Wellness coaching and gym/wellness reimbursement.

Fertility, adoption, and surrogacy support.

Home office allowance and mobile phone reimbursement.

Opportunity to work in an innovative, AI-focused technology environment with global impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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