Quality Control Technician

Job Description

Purpose:

The Quality Control Technician – Fulfilment is responsible for performing field audits, inspections, and quality checks on completed installations and service work. This role ensures compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance and service quality.

Responsibilities

Conduct field audits and inspections of completed installations, service calls, and technician work

Evaluate work quality against client specifications, company standards, and safety requirements

Identify defects, installation errors, and compliance issues, and document findings accurately

Provide real-time feedback and coaching to technicians in the field

Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality

Ensure adherence to SLA requirements, job scope, and customer experience standards

Complete audit reports, documentation, and photo validation using company systems

Support retraining efforts by identifying recurring quality issues and trends

Participate in quality improvement initiatives and process standardization efforts

Maintain compliance with OSHA regulations, client standards, and company policies

Key Measures / Key Performance Indicators:

Audit accuracy and inspection completion rates

Identification and reduction of repeat service issues

Quality compliance scores and defect rates

Technician improvement following coaching/retraining

Documentation accuracy and timeliness

Contribution to overall service quality and customer satisfaction

Requirements

Education: High school diploma or equivalent preferred

Experience:

2–4 years of experience in telecom installation, service, or field operations

Exposure :

Field operations in telecom, broadband, or service delivery environments

Installation standards, wiring practices, and customer equipment setup

Quality assurance processes and audit procedures

Interaction with technicians, supervisors, and customers in field environments

Factors critical to success at ITG Communications for this position :

Strong attention to detail and commitment to quality and accuracy

Ability to identify issues and provide constructive feedback and coaching

Solid understanding of installation standards and customer experience expectations

Effective communication with field teams and leadership

Commitment to safety and compliance standards

Physical Requirements

Ability to stand, walk, and perform physical labor for extended periods

Ability to climb ladders and work at heights

Ability to bend, kneel, crouch, and work in confined spaces

Ability to lift, carry, and move materials up to 75 pounds

Ability to operate tools and construction equipment safely

Ability to work in all weather conditions and wear required PPE

Must maintain a valid driver's license and operate company vehicles safely

Additional Comments

ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.