Teamlead (BPO - IT Background - English Fluent)

Response & Service Delivery

• Participate in Business Review meetings, present operation results, collect feedbacks and address concerns.
• Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root cause, work out action plan and monitor execution. Serves as the first line of management escalation.
• Tracks resolution speed and removes...
• Fluent in oral English and could use it as work language. Understand Chinese will be score-added.
• Excellent communication skills.
• Have at least 2 years' experience in supervisor role in BPO, customer service industry.
• Have experience in managing the size of 20 experience , can lead the team independently.
• Strong pressure resistance. Can respond quickly...