Quality Assurance (English Speaking - Customer Service, Call Center, BPO)

You will:

• Regularly review the backlog of agents to find out potential compliance issues/case handling issues/process issues, report to leadership team in a timely manner.
• Make recovery call for risky cases to minimize high-risk cases to drive CSAT.
• Monitor, evaluate and / or audit samples of inbound and/or outbound calls and other contact methods...
• Proficient in English (4 skills) (Advanced level)
• 1 – 3 years of experience in QA (experience in Presales is preferred)
• Willing to work during Tet and holidays (with a salary up to four times the normal rate)
• Customer service mindset